Fanerse Help Center

Question 1

What is Fanerse and how does it work?

Accepted Answer

Fanerse is an AI creator platform for building a digital character from an authorized reference and generating identity-guided content. Available image, video, and audio features depend on the selected workflow and plan.

Question 2

How do I create my first AI creator?

Accepted Answer

Sign up, open the Studio, and choose "New Creator." Upload a reference you own or have permission to use, select the available settings, and review the current credit cost before confirming. Reference guidance is designed to help keep the creator recognizable, but outputs can vary.

Question 3

What can I generate with Fanerse?

Accepted Answer

Fanerse supports identity-guided images and eligible plan features such as video, voice, talking video, Remix, Director Mode, and upscaling. The available controls, limits, and credit cost are shown in the relevant workflow.

Question 4

Do I need any design or technical skills?

Accepted Answer

No coding is required. You can describe what you want or choose a visual reference, then review and refine the generated result.

Question 5

What is included in the free trial?

Accepted Answer

The available account offer, creator slots, credits, and feature access are shown on the Pricing page and before checkout. Review those current details before subscribing.

Question 6

How do I upload reference photos for my creator?

Accepted Answer

During creator setup, you can upload face and body reference photos. These images are used to build your creator's unique identity (Character DNA). For best results, use clear, well-lit photos with a visible face. You can also browse our curated reference library for inspiration and poses.

Question 7

What are the system requirements?

Accepted Answer

Fanerse runs entirely in the cloud — all you need is a modern web browser (Chrome, Firefox, Safari, or Edge) and an internet connection. No GPU, no special hardware, no software installation required. Works on desktop, tablet, and mobile.

Question 8

What are credits and how do they work?

Accepted Answer

Credits are the currency used for generation actions on Fanerse. The applicable cost is shown before you run an action; plan allowances and separately purchased credit packs are listed on the Pricing page.

Question 9

How much does each type of generation cost?

Accepted Answer

Generation costs vary by media type, model, duration, and enhancement. Fanerse shows the current credit cost in the relevant workflow before you confirm an action.

Question 10

Can I change my subscription plan at any time?

Accepted Answer

You can manage renewal and plan changes from your account. Review the timing, price, cancellation, and refund terms shown before confirming a billing change.

Question 11

Do unused credits roll over to the next month?

Accepted Answer

Credit renewal and rollover rules can differ by credit source or plan. Review the current plan table, checkout, and applicable terms before purchase.

Question 12

What are credit packs and do they expire?

Accepted Answer

Credit packs are separate purchases that add credits to an eligible account. The current pack price, amount, discount, and expiry terms are shown before purchase.

Question 13

What's the difference between subscription credits and credit packs?

Accepted Answer

Subscription credits are provided under a plan; pack credits are purchased separately. Review the current renewal, usage order, rollover, and expiry terms before purchase.

Question 14

What payment methods do you accept?

Accepted Answer

For subscriptions and credit packs, we accept all major credit and debit cards (Visa, Mastercard, Amex), Apple Pay, and Google Pay via Stripe. For marketplace purchases, we also support cryptocurrency payments. All prices are in USD.

Question 15

Are there any hidden fees?

Accepted Answer

Review the total, billing cycle, renewal, applicable fees, and cancellation terms shown before confirming a purchase.

Question 16

What is an AI creator?

Accepted Answer

An AI creator is a digital character configured from authorized references and available settings. Fanerse uses reference-guided controls designed to help keep the creator recognizable across new content; generative outputs can vary.

Question 17

How many creators can I have on my plan?

Accepted Answer

Creator slots depend on the selected plan. Review the current plan table and checkout details before subscribing or changing plans.

Question 18

Can I customize my creator's appearance after creation?

Accepted Answer

Available creator and style settings can be managed from the creator workflow. Changes and generative outputs can vary, so review each result before use.

Question 19

What is Character DNA and style settings?

Accepted Answer

Character identity settings use your authorized references to guide visual traits. They are designed to improve recognizable continuity rather than guarantee an identical result in every generation.

Question 20

Can I use my own photos as reference?

Accepted Answer

Yes. Upload only a reference you own or have permission to use. Do not upload minors or use a real person without valid consent; see the Content Policy for the full rules.

Question 21

What is the Home Wizard and how do environments work?

Accepted Answer

Where available, the Home Wizard lets you configure room environments for a creator and use them as generation context. Review each scheduled or generated result before use.

Question 22

How does AI image generation work?

Accepted Answer

The image workflow combines the configured creator guidance with the selected pose, style, or scene direction. Each generation is unique and may vary, so review and refine the output before use.

Question 23

How do I generate videos from images?

Accepted Answer

Select an eligible generated image and open the video workflow. Available formats, plan requirements, limits, and the current credit cost are shown before you generate.

Question 24

What is Director Mode?

Accepted Answer

Director Mode lets you create a new variation using available scene, lighting, composition, or detail controls. Review the current credit cost before confirming and check each output for variation.

Question 25

How does the Remix system work?

Accepted Answer

Remix creates a new variation from an eligible image using the available controls. The current credit cost is shown before confirmation, and identity continuity is not guaranteed.

Question 26

What is the Life Engine?

Accepted Answer

Where available, the Life Engine lets you configure a content schedule and generation context for a creator. Review every generated result before publishing or distributing it.

Question 27

How do voice generation and talking videos work?

Accepted Answer

Voice generation converts eligible text into speech using the selected voice settings. Talking-video workflows combine supported media and audio. Review consent, available limits, and the current credit cost before generating.

Question 28

What are upscaling and face enhancement?

Accepted Answer

Upscaling and enhancement create a processed version of eligible media. Available resolutions, limits, expected variation, and the current credit cost are shown in the workflow.

Question 29

What is the Fanerse Marketplace?

Accepted Answer

The Marketplace contains AI creators listed for purchase under the terms shown on each listing. Review the included assets, price, seller information, and license before buying.

Question 30

How do I buy a creator from the marketplace?

Accepted Answer

Browse the Marketplace and review the listing details before selecting Buy. The checkout shows the supported payment method and terms; access is provided only after the purchase is verified.

Question 31

How do I sell my creator on the marketplace?

Accepted Answer

You need a Creator tier subscription or higher to sell. Go to the Sell page, select a creator, set your price and listing type, configure your crypto wallet for payouts, and publish. Your creator will appear in the marketplace for other users to browse and purchase.

Question 32

What are the listing types?

Accepted Answer

There are three listing types. Exclusive: one-time sale to a single buyer — once sold, the listing closes permanently. Limited: set a maximum number of sales, creating scarcity. Unlimited: no sales cap, available to anyone indefinitely. Choose based on your pricing and exclusivity strategy.

Question 33

What are the seller fees by subscription tier?

Accepted Answer

Seller revenue share is up to 80%, depending on plan and current terms. Review the applicable fee, settlement, and dispute terms before listing a creator.

Question 34

How do crypto payments work?

Accepted Answer

Eligible Marketplace listings use the cryptocurrency options shown at checkout. Currency availability, network confirmation, fees, settlement, and finality follow the current checkout and seller terms.

Question 35

Can I preview a creator before buying?

Accepted Answer

Review the preview, included assets, seller information, price, and license displayed on the listing before deciding whether to purchase.

Question 36

How do I manage my subscription?

Accepted Answer

Go to Dashboard > Settings to view your current plan, credit balance, and billing details. You can upgrade, downgrade, or manage your payment method through the Stripe billing portal. Changes take effect immediately for upgrades or at the end of the billing cycle for downgrades.

Question 37

Is there a refund policy?

Accepted Answer

Refund rights and eligibility depend on the purchase, applicable terms, and your location. Review the billing and refund terms shown before purchase, or contact support for a specific transaction.

Question 38

How do I cancel my subscription?

Accepted Answer

Open Dashboard > Settings and choose "Manage Subscription" to manage renewal. Review the timing, access, cancellation, and refund terms that apply to your plan and location.

Question 39

How do I delete my account?

Accepted Answer

Open Dashboard > Settings and review the account deletion confirmation before proceeding. The Privacy Policy explains deletion requests and records that may need to be retained; contact support with questions.

Question 40

Is my payment information secure?

Accepted Answer

Yes. All payment processing is handled by Stripe, a PCI-DSS Level 1 certified payment processor. We never store your card numbers, CVV, or banking details on our servers. Crypto payments are processed with industry-standard security.

Question 41

My generation failed or is stuck. What should I do?

Accepted Answer

Check the job status before retrying a failed or delayed generation. If the status or credit balance does not update as expected, contact support with the job identifier; do not include prompts or personal data in the subject line.

Question 42

Why was my content flagged or removed?

Accepted Answer

Content may be flagged if it violates our Content Policy. This includes content depicting minors, non-consensual scenarios, extreme violence, or other prohibited categories. Review our Content Policy for the full list of guidelines. Repeated violations may result in account suspension.

Question 43

What content is prohibited on Fanerse?

Accepted Answer

Fanerse prohibits content involving minors, non-consensual scenarios, deceptive impersonation, illegal activities, and content that violates another person's rights. See the Content Policy for the current rules and reporting process.

Question 44

How do I contact support?

Accepted Answer

You can reach support at support@fanerse.com. Response times and available support channels depend on the current plan and support capacity.

Question 45

What languages is Fanerse available in?

Accepted Answer

Fanerse has English, Spanish, and Portuguese localized surfaces. Some product or policy content may remain available only in English until a complete translation is approved.

Question 46

What are Links and Content Packs?

Accepted Answer

Links let you package your best generated content into a single shareable URL. You set a price, share the link anywhere, and buyers pay directly to access the content. Think of it as your own instant digital storefront — no marketplace listing required, just a short link like fnrs.app/l/your-slug.

Question 47

How do I create a content pack?

Accepted Answer

Go to Dashboard > Links, click "New Pack", select images or videos from your gallery, set a title, price, and optionally a custom slug. Once published, you get a short URL (fnrs.app/l/slug) that you can share on social media, messaging apps, or anywhere else. Buyers see a preview and pay to unlock the full content.

Question 48

What payment methods do buyers use for Links?

Accepted Answer

Content packs sold through Links use the supported cryptocurrency options shown at checkout. Availability, timing, and finality depend on the selected payment network and provider.

Question 49

How much do I earn from each sale?

Accepted Answer

Seller revenue share is up to 80%, depending on plan and current terms. Review the applicable share, fees, settlement, and dispute terms before publishing a pack.

Question 50

Do I need a specific subscription to use Links?

Accepted Answer

Links availability depends on the current plan and account eligibility rules. Review the plan table and in-product requirements before subscribing.

Question 51

How does delivery work after a buyer pays?

Accepted Answer

The buyer receives access after the supported payment flow confirms payment. Confirmation time depends on the selected network and provider.

Question 52

Can I edit or delete a published pack?

Accepted Answer

Yes. You can update the title, price, images, and slug of any pack from Dashboard > Links. You can also unpublish a pack to stop sales while keeping the content. Existing buyers who already purchased retain their access. Deleting a pack permanently removes the listing and its short URL.

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