Fanerse Help Center

Question 1

What is Fanerse and how does it work?

Accepted Answer

Fanerse is an AI creator platform that lets you build unique digital characters with their own identity — face, body, voice, and style. Once created, you can generate unlimited images, videos, and audio content starring your creator. Everything runs in the cloud, so you just need a browser to get started.

Question 2

How do I create my first AI creator?

Accepted Answer

Sign up for an account, then go to the Studio and click "New Creator." Upload a reference photo (or choose from our library), select a body preset, and customize their style settings. The platform builds a unique Character DNA that ensures consistency across all generations. Creating a creator costs 80 credits.

Question 3

What can I generate with Fanerse?

Accepted Answer

You can generate high-quality images in multiple styles and poses, videos from any image, voice audio with cloned or designed voices, talking head videos, and even full lifestyle timelines with the Life Engine. Additional tools include Director Mode for scene editing, Remix for variations, and HD/4K upscaling.

Question 4

Do I need any design or technical skills?

Accepted Answer

Not at all. Fanerse is designed for everyone. The AI handles all the technical work — you just describe what you want or use our reference library of 12,000+ poses and styles. No coding, no Photoshop, no design experience needed.

Question 5

What is included in the free trial?

Accepted Answer

Every new account gets 18 free generations to try the platform. You can generate images and explore the Studio interface. To create your own creator, unlock video generation, or access advanced features, you'll need to subscribe to a paid plan starting at $9/month.

Question 6

How do I upload reference photos for my creator?

Accepted Answer

During creator setup, you can upload face and body reference photos. These images are used to build your creator's unique identity (Character DNA). For best results, use clear, well-lit photos with a visible face. You can also browse our curated reference library for inspiration and poses.

Question 7

What are the system requirements?

Accepted Answer

Fanerse runs entirely in the cloud — all you need is a modern web browser (Chrome, Firefox, Safari, or Edge) and an internet connection. No GPU, no special hardware, no software installation required. Works on desktop, tablet, and mobile.

Question 8

What are credits and how do they work?

Accepted Answer

Credits are the currency for generating content on Fanerse. Each action has a fixed cost: standard images cost 6 credits, premium images 12-18, videos 42, voice generation 3 per 100 characters, and upscales 6-12. You receive credits monthly with your subscription, and can also buy credit packs separately.

Question 9

How much does each type of generation cost?

Accepted Answer

Standard images: 6 credits. Styled/creative images: 12 credits. Private images: 18 credits. Video generation: 42 credits. Remix (variation, outfit, pose): 6 credits. Voice/TTS: 3 credits per 100 characters. Face enhancement: 2 credits. HD upscale: 6 credits. 4K upscale: 12 credits. Video enhance: 30 credits. Talking video: 3 credits/second (image source) or 24 credits flat (video source). Creator creation: 80 credits.

Question 10

Can I change my subscription plan at any time?

Accepted Answer

Yes. You can upgrade at any time and immediately access higher-tier features with prorated billing. When downgrading, the change takes effect at the end of your current billing cycle. No penalties, no lock-in contracts, no hidden fees.

Question 11

Do unused credits roll over to the next month?

Accepted Answer

Subscription credits reset each billing cycle and do not roll over. However, purchased credit packs never expire regardless of your plan — they stay in your balance until used.

Question 12

What are credit packs and do they expire?

Accepted Answer

Credit packs are one-time purchases that add credits to your balance on top of your subscription. They range from Quick ($15, 420 credits) to Agency ($499, 22,500 credits with 37% savings). Credit packs never expire — they persist across billing cycles and even plan changes.

Question 13

What's the difference between subscription credits and credit packs?

Accepted Answer

Subscription credits come with your monthly plan and reset each billing cycle. Credit packs are one-time purchases that never expire. Both work exactly the same way for generation — the system uses subscription credits first, then pack credits.

Question 14

What payment methods do you accept?

Accepted Answer

For subscriptions and credit packs, we accept all major credit and debit cards (Visa, Mastercard, Amex), Apple Pay, and Google Pay via Stripe. For marketplace purchases, we also support cryptocurrency payments. All prices are in USD.

Question 15

Are there any hidden fees?

Accepted Answer

No. The price you see is the price you pay. Subscription pricing is fixed monthly, generation costs are clearly listed per action, and credit packs show exact savings. There are no setup fees, no cancellation penalties, and no surprise charges.

Question 16

What is an AI creator?

Accepted Answer

An AI creator is a unique digital character with its own face, body type, voice, and personality. Think of it as a virtual identity that you design and own. Once created, you can generate unlimited images, videos, and audio featuring that character in any style, pose, or scenario — always maintaining consistent identity.

Question 17

How many creators can I have on my plan?

Accepted Answer

It depends on your subscription tier. Free: 0 creators (trial only). Lite: 1 creator. Creator: up to 3. Studio: up to 10. Empire: unlimited creators. You can upgrade your plan at any time to unlock more creator slots.

Question 18

Can I customize my creator's appearance after creation?

Accepted Answer

Yes. You can update your creator's style settings, body preset, and voice reference at any time from the creator profile page. The Character DNA (core identity) remains consistent, but you have full control over styling, outfits, and presentation preferences.

Question 19

What is Character DNA and style settings?

Accepted Answer

Character DNA is the unique identity blueprint that the AI builds from your reference photos. It captures facial features, body proportions, and core visual traits to ensure your creator looks consistent across every generation. Style settings control preferences like clothing style, lighting mood, and artistic direction.

Question 20

Can I use my own photos as reference?

Accepted Answer

Yes. You can upload your own face photo as a reference — the AI extracts identity features to build the Character DNA. The body type is selected from our preset library during creation. For best results, use a clear, high-resolution image with good lighting and a visible face. You can also browse our curated reference library with 12,000+ professionally selected references.

Question 21

What is the Home Wizard and how do environments work?

Accepted Answer

The Home Wizard lets you create personalized room environments for your creator — bedroom, kitchen, gym, living room, and more. These environments are used as backgrounds during generation, making content feel natural and lived-in. The Life Engine can automatically schedule shoots in different rooms throughout the day.

Question 22

How does AI image generation work?

Accepted Answer

When you generate an image, the AI combines your creator's Character DNA (face + body) with your chosen pose, style, and scene description. You can type a prompt, select from reference poses, or let the AI suggest ideas. Each generation produces a unique, high-quality image that maintains your creator's identity.

Question 23

How do I generate videos from images?

Accepted Answer

Select any generated image and click the video generation button. The AI animates the image into a short video clip with natural movement. Standard videos cost 42 credits. Video generation requires a Creator tier subscription or higher.

Question 24

What is Director Mode?

Accepted Answer

Director Mode is an advanced editing tool that lets you reshoot and modify specific parts of a generated image. Think of it as having an AI photographer who can adjust the scene, lighting, composition, or details while keeping your creator's identity intact. Each director edit costs 6 credits.

Question 25

How does the Remix system work?

Accepted Answer

Remix lets you create variations from any existing image. Choose from multiple remix types: Variation (similar but different), Outfit (change clothing), Pose (change body position), or Bolder (increase intensity). Each remix costs 6 credits and maintains your creator's consistent identity.

Question 26

What is the Life Engine?

Accepted Answer

The Life Engine is an automated content scheduler that creates a realistic daily routine for your creator. Set up activities throughout the week — morning yoga, cooking, working out, evening routines — and the AI generates content following that schedule. Combined with room environments, it produces natural, lifestyle-style content automatically.

Question 27

How do voice generation and talking videos work?

Accepted Answer

Voice generation (TTS) converts text into speech using your creator's cloned or designed voice. It costs 3 credits per 100 characters. Talking videos combine a generated image or video with audio to create lip-synced content. Image-based talking videos cost 3 credits/second (max 15 seconds), while video-based lip-sync costs 24 credits flat.

Question 28

What are upscaling and face enhancement?

Accepted Answer

Upscaling increases your image resolution from standard to HD (6 credits) or 4K (12 credits), perfect for printing or high-resolution displays. Face enhancement (2 credits) uses AI to improve facial details, skin texture, and overall face quality. Video enhancement (30 credits) upscales video resolution for professional output.

Question 29

What is the Fanerse Marketplace?

Accepted Answer

The Marketplace is where creators can be bought and sold. Sellers list their AI creators with established looks and content libraries, and buyers can purchase them to start generating immediately. It's a way to skip the creation process and get a ready-made character with proven visual quality.

Question 30

How do I buy a creator from the marketplace?

Accepted Answer

Browse the marketplace, preview the creator's content and stats, then click Buy. Official listings can be purchased with credits. User listings support cryptocurrency payments. Once purchased, the creator is transferred to your account and you can start generating new content immediately.

Question 31

How do I sell my creator on the marketplace?

Accepted Answer

You need a Creator tier subscription or higher to sell. Go to the Sell page, select a creator, set your price and listing type, configure your crypto wallet for payouts, and publish. Your creator will appear in the marketplace for other users to browse and purchase.

Question 32

What are the listing types?

Accepted Answer

There are three listing types. Exclusive: one-time sale to a single buyer — once sold, the listing closes permanently. Limited: set a maximum number of sales, creating scarcity. Unlimited: no sales cap, available to anyone indefinitely. Choose based on your pricing and exclusivity strategy.

Question 33

What are the seller fees by subscription tier?

Accepted Answer

The platform takes a percentage fee on each sale, which decreases as your tier increases. Creator tier: 30% fee (you keep 70%). Studio tier: 25% fee (you keep 75%). Empire tier: 20% fee (you keep 80%). Upgrading your subscription directly increases your marketplace earnings.

Question 34

How do crypto payments work?

Accepted Answer

User marketplace listings support cryptocurrency payments. When a buyer purchases your creator, they pay in their preferred cryptocurrency. The platform converts the payment, deducts the platform fee, and sends your earnings to your configured crypto wallet address.

Question 35

Can I preview a creator before buying?

Accepted Answer

Yes. Every marketplace listing shows a hero image, preview gallery, content statistics (total images, premium content, videos), seller information, and pricing. You can view the creator's style and quality before making a purchase decision.

Question 36

How do I manage my subscription?

Accepted Answer

Go to Dashboard > Settings to view your current plan, credit balance, and billing details. You can upgrade, downgrade, or manage your payment method through the Stripe billing portal. Changes take effect immediately for upgrades or at the end of the billing cycle for downgrades.

Question 37

Is there a refund policy?

Accepted Answer

Yes. If you're not satisfied within the first 7 days of a new subscription, contact us for a full refund — no questions asked. Credit pack purchases are non-refundable, but they never expire so you'll always be able to use them.

Question 38

How do I cancel my subscription?

Accepted Answer

Go to Dashboard > Settings and click "Manage Subscription" to access the Stripe billing portal. You can cancel at any time — your subscription remains active until the end of the current billing period. No cancellation fees or penalties.

Question 39

How do I delete my account?

Accepted Answer

Go to Dashboard > Settings and scroll to the bottom. The account deletion option will permanently remove your account, all creators, generated content, and personal data. This action cannot be undone. Active subscriptions will be cancelled automatically.

Question 40

Is my payment information secure?

Accepted Answer

Yes. All payment processing is handled by Stripe, a PCI-DSS Level 1 certified payment processor. We never store your card numbers, CVV, or banking details on our servers. Crypto payments are processed with industry-standard security.

Question 41

My generation failed or is stuck. What should I do?

Accepted Answer

If a generation fails, your credits are automatically refunded. For stuck generations, wait up to 5 minutes for images or 15 minutes for videos — the system has automatic timeouts that will refund your credits if processing takes too long. If the issue persists, try generating again or contact support.

Question 42

Why was my content flagged or removed?

Accepted Answer

Content may be flagged if it violates our Content Policy. This includes content depicting minors, non-consensual scenarios, extreme violence, or other prohibited categories. Review our Content Policy for the full list of guidelines. Repeated violations may result in account suspension.

Question 43

What content is prohibited on Fanerse?

Accepted Answer

Fanerse prohibits content involving minors, non-consensual scenarios, real public figures without consent, extreme violence, illegal activities, and content that violates applicable laws. Our AI models include safety filters, and all content is subject to our Content Policy. See our Content Policy for full details.

Question 44

How do I contact support?

Accepted Answer

You can reach our support team at support@fanerse.com. Response times depend on your subscription tier: Community support for Free and Lite users, email within 24 hours for Creator tier, priority support within 12 hours for Studio, and dedicated support for Empire subscribers.

Question 45

What languages is Fanerse available in?

Accepted Answer

Fanerse is currently available in English, Spanish, and Portuguese. The entire interface, help center, and support documentation is translated across all three languages. You can switch languages at any time from the language selector in the navigation bar.

Question 46

What are Links and Content Packs?

Accepted Answer

Links let you package your best generated content into a single shareable URL. You set a price, share the link anywhere, and buyers pay directly to access the content. Think of it as your own instant digital storefront — no marketplace listing required, just a short link like fnrs.app/l/your-slug.

Question 47

How do I create a content pack?

Accepted Answer

Go to Dashboard > Links, click "New Pack", select images or videos from your gallery, set a title, price, and optionally a custom slug. Once published, you get a short URL (fnrs.app/l/slug) that you can share on social media, messaging apps, or anywhere else. Buyers see a preview and pay to unlock the full content.

Question 48

What payment methods do buyers use for Links?

Accepted Answer

Content packs sold through Links support cryptocurrency payments. Buyers can pay with 50+ supported tokens including BTC, ETH, USDT, USDC, SOL, and BNB. No credit card or account registration required from the buyer — they just pay and get instant access.

Question 49

How much do I earn from each sale?

Accepted Answer

You keep 80% of every transaction. The platform fee is 20%, which covers payment processing, hosting, and delivery. There are no hidden fees, no monthly charges for Links, and no minimum payout threshold. Your earnings go directly to your configured crypto wallet.

Question 50

Do I need a specific subscription to use Links?

Accepted Answer

Yes. Links and Content Packs require a Creator tier subscription ($29/month) or higher. This ensures quality content and legitimate sellers. Once you have the required tier, there's no limit to how many packs you can create or sell.

Question 51

How does delivery work after a buyer pays?

Accepted Answer

Delivery is instant and automatic. Once the payment is confirmed on the blockchain, the buyer gets immediate access to the full content pack. No manual approval, no wait times. The buyer receives the content directly in their browser — no account needed.

Question 52

Can I edit or delete a published pack?

Accepted Answer

Yes. You can update the title, price, images, and slug of any pack from Dashboard > Links. You can also unpublish a pack to stop sales while keeping the content. Existing buyers who already purchased retain their access. Deleting a pack permanently removes the listing and its short URL.

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